This privacy policy forms part of our web usage terms & condition. If you do not agree with any term of this privacy policy, you must cease use of Maps Tours and Travel’s websites immediately. You can also contact us if you would like further insight into how we collect, use and secure the data acquired through our websites

Who we are

Our website address is:

What personal data we collect and why we collect it

Data collected

We distinguish in this policy between ‘personal data’ (data that is required to facilitate international travel), and ‘non-personal data’ (data regarding usage of the websites, and de-identified information extracted from the websites for analysis).

We collect both personal and non-personal data through our websites and through third parties, either automatically, or by your providing this information to us during enquiring, signing up for our newsletter, or during the consultation phase to help us improve the info we will be providing you with.

  1. User Notifications:
    1. Failure to provide requested information may impair our ability to provide professional advice when curating and sharing proposed travel itineraries.
    2. You will need to ensure that your personal information submitted to us is accurate and up to date.
    3. You are responsible for any third-party information obtained, published or shared through the websites, and you consent to only use or share this third-party data with the third party’s consent.
  2. Personal Data:
    1. We collect and store the personal information that you may provide to us through our websites when you enquire with us, update or change your information with us, or make use of our services.
    2. We also collect and store information in relation to your travel itinerary, travel preferences and particulars of those traveling with you, for example through communications, surveys and other data submitted by you.
    3. Anyone involved with the processing, transmission, or storage of card data must comply with the Payment Card Industry Data Security Standards (PCI DSS). Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. Maps Tours and Travel does not collect or store any credit card or account details.
  3. Non-personal Data:
    1. In addition to personal data, we also store non-personal data, which cannot be used to identify our users. The kinds of non-personal data that we collect includes de-identified data about usage of our websites.
    2. We also make use of cookies or similar tracking tools to identify website users and remember their preferences, for the purpose of providing a better user experience and service, and marketing/advertising our services online.

Use of Non-Personal Data

We use your non-personal data for purposes like product improvement, internal reporting, analytics, performing statistical analyses of collective behaviour of our users, measuring demographics and interests, and for other legitimate business purposes. We will take all reasonable steps to properly de-identify all information that is stored and analysed as non-personal data. This non-personal data may also be shared with the current and future partners and service providers (since there is no prejudice to our users from the disclosure of this non-personal information).

Use of Personal Data

Except as set out in this policy or specifically agreed by you, we won’t disclose your personal data that we receive through the websites. In general we will always aim to de-identify the information that we store (as non-personal information), but some information will need to still be attached to your name or email address (as personal information), for reasons listed below, and with the aim of supporting personalised and customised experiences and journeys. We work hard to ensure that access to a traveller’s information doesn’t disadvantage or prejudice our travellers.

The ways in which (and the purposes for which) we use personal data are described in further detail below:

You agree that we may also share any of your personal data with the service provider that you and Maps Tours and Travel choose to use, and these service providers may use your personal data in accordance with their own privacy policies.

We may also disclose all your personal data between our associated Maps Tours and Travel companies, who shall have all the same rights as us in relation to such personal data and shall comply with this policy in the processing of such information.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


The following service providers enable us to monitor and analyse web traffic and can be used to keep track of user behaviour:

Google Analytics (Google Inc.)

Like most websites, we use Google Analytics. Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the data collected to track and examine the use of our Websites, to prepare reports on activities and share them with other Google services. Google may use the personal data collected to contextualize and personalize the ads of its own advertising network.

Facebook Ads conversion tracking (Facebook, Inc.)

Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on our Websites.

Google AdWords conversion tracking (Google Inc.)

Google AdWords conversion tracking is an analytics service provided by Google Inc. that connects data from the Google AdWords advertising network with actions performed on our Websites.

Google Tag Manager (Google Inc.)

Google Tag Manager is an analytics service provided by Google Inc.


The following service providers allow us to inform, optimise and serve advertising based on past use of the websites. This activity is performed by tracking usage data and by using cookies. The information will be shared with data processors that manage the remarketing and behavioural targeting activity:

Facebook Remarketing (Facebook, Inc.)

Facebook Remarketing is a Remarketing and Behavioural Targeting service provided by Facebook, Inc. that connects the activity of our websites with the Facebook advertising network.

AdWords Remarketing (Google Inc.)

AdWords Remarketing is a Remarketing and Behavioural Targeting service provided by Google Inc. that connects the activity of our Websites with the AdWords advertising network and the DoubleClick Cookie.

Twitter Remarketing (Twitter, Inc.)

Twitter Remarketing is a Remarketing and Behavioural Targeting service provided by Twitter, Inc. that connects the activity of our Websites with the Twitter advertising network.

LinkedIn Remarketing (LinkedIn Corporation)

Information Security

Methods of processing

We undertake to process your personal data in a reasonable manner and take appropriate, reasonable security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of your personal data. All data processing shall be carried out by employees, consultants or third-party service providers using computers and/or IT enabled tools, following standard organizational procedures and modes.

In some cases, personal and non-personal data may be accessible to certain types of persons involved with the operation of the websites (administration, sales, marketing, finance, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies to name a few) appointed, if necessary, by us as data processors.


All data collected through our websites is managed and processed primarily at our various operating offices, and in any other place where the parties involved with the processing are located. For further information on our servers and places where we process data, please contact us.

Due to the fact that we have travellers from all over the world, and hosting services have become more ‘cloud-based’ and international in recent years, we may send and store your personal data outside of the country in which you reside, and there will therefore be some cross-border transfer of this personal data. We are nevertheless committed to protecting the privacy and confidentiality of personal information when it is transferred, in accordance with this Policy and the data privacy requirements in the EU.

Retention time

To learn more, please contact us

Additional Information


If you would like to inspect and review your records, you may submit a request through our contact page. Requests for access will receive a response within 45 days, although certain records may be excluded from records made available for inspection (within the bounds of the law and our confidentiality undertakings with third parties). You may also request amendment of records that you believe are inaccurate, misleading or in violation of your rights.

Legal action

Your personal data may be used for legal purposes as reasonably determined by us, in court or in the stages leading to possible legal action. You also acknowledge that we may be required to reveal your personal data upon request of public authorities.

Additional information about Personal Data

In addition to the information contained in this policy, we may provide you with additional and contextual information concerning particular services or the collection and processing of personal data on request.

System Logs and Maintenance

For operation and maintenance purposes, our websites and any third-party services may collect files that record interaction with the websites (System Logs) or use for this purpose other personal data (such as IP Address).

The rights of Users

You have a right to know what personal data is being stored, and processed, as well as the categories of recipients with whom it may be shared. You may contact us to learn about the contents and origin of this personal data, to verify its accuracy or to ask for this data to be supplemented, cancelled, updated or corrected, or for their transformation into an anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to us at or on our contact us

Our websites do not currently support “Do Not Track” (“DNT”) requests. DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party ad networks, social networks and analytic companies. To determine whether any of the third-party services linked on our Website honor DNT requests, please read their privacy policies.

Changes to this Policy

We review our privacy practices from time to time and reserve the right to make changes to this policy at any time by giving notice through a website feature or by emailing you. We recommend that you check the contents of the policy whenever you have any new questions about privacy and our use of data, referring to the date of the last modification listed at the bottom of the policy.

If you object to any changes to the policy, you must cease using the websites and can request that we delete your personal data. Unless stated otherwise, the then-current policy applies to all data that we maintain.

Contacting us about this Policy

If you have any questions or comments about this policy, please use the contact us feature on our website, or email us at

The data controller for the purpose of this Policy is Maps Tours and Travel (Pty) Ltd (incorporated in South Africa) with registered address at A11 Blauberg Villa, 20 Jenny Lane, West Beach, Cape Town, South Africa

The relevant data controller will be charged with making decisions regarding the purposes and methods of processing of data in terms of this Policy.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.